TIME FOR HEROES – DATO’ SERI IVAN TEH, THE CEO OF FUSIONEX REMINDS US THAT NOT ALL HEROES WEAR CAPES

Dato’ Seri Ivan Teh stands on one of the three floors that Fusionex’s 60,000 sq ft R&D facility occupies at Plaza 33 in Petaling Jaya, putting on a demonstration of his company’s voice recognition software: “And… lights!” He snaps his fingers, and the elongated ceiling lights dim. One more snap, and the lights beam at full brightness upon his command. Another click of his fingers closer to a room featuring a life-size R2-D2 model (which lets out the occasional excited bleep), and a glass window – previously opaque – turns transparent.

It makes for an impressive, entertaining display of the sort of technological wizardry that Fusionex is capable of achieving but, really, it’s just the tip of a very substantial iceberg. From the time it was founded in 2005, Fusionex has made a name for itself in the global technology industry by specialising in analytics, big data, machine learning, artificial intelligence and, perhaps most importantly, its ability to make sense of vast amounts of structured and unstructured data for its clients. With an official net worth that currently stands at MYR1.2 billion, this is a company that – as Dato’ Teh explains – began with a badminton game and a dream of becoming a superhero.

DATA ENTRY
Born and bred in Petaling Jaya, Dato’ Teh grew up as an academic all-rounder (it helped that his mother was a teacher) with an aptitude for mathematics, science and technology, as well as a love for art and drawing. “At a young age, what I really liked was innovation,” he recalls. “I began looking up to superheroes like Iron Man, Superman, and Batman when I was about eight or nine, so I’d draw them and imagine being a superhero too. It wasn’t their superpowers that I wished for, but I really wanted to solve problems and fight villains.

fusionex founder

“As I got older, I understood that I couldn’t become a superhero in real life, but I still admired Iron Man for his innovation and creativity, where he could bring things like art and science together, the way I wanted to. That’s science technology.” This inevitably drew him towards a degree in computer science, which in itself became a springboard from which to enter the IT industry, propelling him towards managerial positions in multinational companies including Hewlett-Packard, Intel and Accenture.

“When I started working in these organisations, we’d be flooded with a tsunami of data and the problems that stemmed from it, like hospitals and medical centres, where I’d observe long queues and inefficiencies. I thought to myself, ‘What can I use or do using technology and a combination of skillsets to make life better, faster and more efficient? What can I do to change the world?’ These were eureka moments for me and, obviously, it’s important to have a vision – but how do you execute it?” It was only during a badminton game with some of his friends, who were in similar industries, that things began to get moving.

“At one of the sessions, we recognised there were a lot of problems across industries, where people were spending lots of money and yet waiting times at retail outlets, banks, telcos and airlines were bad. A few of us said: ‘There must be a better way of doing this – it can’t be all that bad. We have to be able to challenge the status quo and find a better way forward.’ We wanted to start things together, but many of my friends back then had their own careers and livelihoods to look after, and some of them were about to get married.

“I said: ‘It could be a big risk for you. Would it be something you want to do? Why don’t you let me try it for a couple of months and validate the idea that the demand is actually there? Once we’ve proven that there’s a market for what we’re offering and the business model really works, I’ll invite you to come on board.’ And that’s what I did.” It was – for a time – very much a one-man show, where Dato’ Teh had to do everything from coding software to searching for clients. No stranger to hard work (as a 10-year-old, at his father’s insistence, his school holidays were spent selling bedsheets at textile stores and pasar malams), he persevered.

“For a couple of months, I navigated the waters, finding ways to ensure our skills and ideas would be accepted in the market – which they weren’t, by the way. That was painful. People wanted a track record. But slowly, we started to gain traction and got our first few breakthroughs after six to nine months, thereby validating our model. Once we were more stable and had our first customers, I wanted Fusionex to grow and accelerate, and I couldn’t do that alone. That’s why most of the pioneering team – there were about five of us who started this – are still with us today as we continue to invite more people into the Fusionex family.”

WE COULD BE HEROES
The company’s seemingly light-hearted nickname for its workspace, the ‘Office of Superheroes’, appears to be half a vision of the future and half a teenage boy’s fantasy bedroom when you wander through it, for all the Marvel and DC Comics memorabilia in plain sight. There’s even a sizeable karaoke room with a professional sound system, in which Dato’ Teh shows that he’s not microphone-shy, either. (For the record, he does an excellent rendition of You Raise Me Up, and could give Ed Sheeran a run for his money, too.) But for all the office’s creature comforts, Fusionex’s team – which now consists of over 550 staff – works as hard as it plays.

“It’s an amalgamation of different types of ideas and technology, where villains are no longer beasts or monsters – they’re problems,” he says. “My parents taught me to understand how to bring things together and comprehend the real-world problems that people face. So, where you see poverty, difficulties in various situations, disasters or explosions, how do you use technology and innovation to overcome all of these problems? How do you manifest the qualities of a superhero in real life? That’s what we’re all about.” To illustrate the nature of Fusionex’s operations, he posits the company not just as a source of invention, but a sorter of information – an intelligent base that cuts through all things complex and incomprehensible.

“In any organisation, there are so many problems to pinpoint. In a manufacturing business, you want to ensure you minimise defects and downtime – some of these can have huge financial implications when there are quality issues or a whole batch of goods need to be returned. More severely, if you’re in a chemical plant and have a problem – say, you don’t detect a drastic increase in temperature – it can result in a hazardous explosion that could cause fatalities. What we do for our clients is identify their problems together with them, because we don’t know everything, so we have to operate in a consultative way.

“But we work with them in a diligent and very focused manner. Fusionex combines its technology with the expertise of our team to solve a client’s problems using data technology. We believe data is the new crude oil. It’s something that is extremely important, but will remain raw data unless we collect, store, process and analyse that data so that it becomes meaningful and insightful to our customers. It gives them foresight as to what they should do, based on what happened in the past, so they can plan better for the future. That’s what we do for our clients, all of whom come in different shapes and sizes, big and small.”

Gone are the days when Fusionex Founder Dato’ Teh would have to persuade potential clients to give Fusionex even a passing glance – although that may, in part, be due to a heavyweight replica of Thor’s hammer, Mjölnir, which resides in his office (“I don’t have to say much when I’ve got it in my hand,” he smiles). The company’s client roster now includes significant local and international clients such as Starwood, Ritz Carlton, Marriot, CIMB Group, American Airlines, Dell, Intel, Fedex, AEON and Malaysia Airlines, spanning a diverse variety of industries – all of them looking to Fusionex to give them the cutting-edge insights they need.

“Different industries will be different, but the crux of it is that data still resides across all industries, and when we take a look at it – as we draw parallels and compare one industry to another – while they’re adjacent, there are similarities as well,” he expounds. “From day one, our mantra was to solve problems. It wasn’t to go out there and sell a box or sell hardware – that doesn’t motivate me. We wouldn’t have been able to create new jobs or more ideation, which is what lies in Fusionex’s DNA – that fusion between business, technology and the excellence of the experience.” https://about.me/ivanteh

Tips from Plumber Singapore

Naturally, not every trickling faucet is a calamity waiting to occur– yet– lots of usual issues can be a very early indicator of something much more significant. The fascinating point is– most of the pipes emergency situations we deal with in Brisbane are preventable and also avoidable.

Among one of the most usual problems in industrial and also household pipes is individuals falling short to find the indication. Typically, they ignore small problems and/or do not execute regular checks. Basically, they– not do anything– and also wish the troubles will certainly vanish on their own.

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– Pointer 1– Seek Damp Destinations: check under sinks, in attic rooms and also crawl spaces. If you locate any type of traces of wet or mould, this may show your pipelines are dripping!

– Pointer 3– Examine the Hot water heater: check your hot water heater routinely, for any kind of indicator of corrosion as well as rust. This is a very early caution sign that it requires maintenance or changing!

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– Suggestion 2– Display water Stress: if your shower begins shedding stress, or kitchen area/ restroom faucets start to run gradually, this may be an indicator of ‘accumulate’ or ‘partial obstruction’ inside your pipelines!

– Suggestion 4– Look For Gas Leakages: spray some soapy water onto the gas turned off shutoff, situated near the hot water heater. If you see any type of indicator of bubbles creating, this may suggest a gas leakage!

– Idea 5– Be ready!: emergency situations occur, so strategy in advance. Initially, guarantee you recognize where your shut-off shutoffs are. Second, have the variety of a dependable plumber Singapore professional kept in your cellphone. If catastrophe strikes, you’ll have the ability to act quickly!

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Possessing flawed pipes is just one of the most daunting situations that you may experience in the house. There is actually various sort of pipes problems that may appear – clogged up empties, leaking taps as well as drain loss. These are actually severe plumbing system problems that must be actually often tended to prior to they get worse. In such instances, the greatest answer is actually to employ the solutions of a specialist plumbing system provider.

Why You Needed To Have an Expert Plumbing Technician

Pipes and also instalment activities are actually most ideal carried out through experts. They possess the instruction and also the abilities demanded to execute these duties efficiently. When you tap the services of a specialist cheapest plumber Singapore, you stand up to gain in many techniques. Listed below are actually several of all of them:

Pinpointing and also taking care of the origin of the trouble

Externally, some concerns might look basic breakdowns. Having said that, there may be major rooting problems that may acquire made complex if you attempt stopgaps as well as if it is actually certainly not taken care of quickly. As an example, when you run into a blocked drainpipe, it is actually very likely that you might attempt to remove it utilizing warm water. If the trouble performs certainly not deal with quickly or even it persists, it is actually very likely that there is actually a block that requires to become cleared away. Dismissing it can easily boost the trouble and also create major concerns to the pipes. A qualified plumbing technician will certainly have the capacity to recognize the concerns rooting what seems an easy one and also repair all of them just before they end up being huge. Performing this is going to conserve you the price of often tending to the damages that such conditions might bring about.

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Avoiding basic issues coming from growing

Occasionally, it is actually achievable that the pipes components for a component are actually certainly not readily available. During that scenario, you might find yourself acquiring components that populate satisfy the component, as well as the concern, will definitely proceed. This may be pretty unsafe, given that, also easy trouble like a leaking water faucet, may induce conditions in such scenarios. If it is actually permitted to leak, it can easily lead to waterlogging damages that can easily weaken the inner design of your home. A specialist is going to understand the best components that could be utilized for taking care of a plumbing system problem. Likewise, in the event these are actually certainly not offered out there, they will definitely recognize what components may swap the originals.

Offering professional point of views on home pipes

When you tap the services of an expert plumbing to handle problems, you may additionally inquire him to examine the pipes device in your residence. The plumbing professional is going to have the capacity to determine whether a certain facet of the plumbing system can easily present problems down the road and also what measures may be needed to avoid it. This may be specifically helpful if the plumbing system in your home is actually fairly aged. The expert plumbing will certainly have the ability to offer you experienced point of views on which aspect of the plumbing system is actually in one piece and also which need to have to become modified.